What are the best practices in digital literacy and what additional research and innovation are needed because evidence isn’t yet available?

Project started: March 22, 2023
Department or Agency: NC Department of Information Technology

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Digital LiteracyDigital EquityDigital Navigator/NavigationDigital SkillsDigital UpskillingLiterature ReviewResearch Synthesis

Project Overview


At least 1.1 million North Carolina households lack access to high-speed internet, cannot afford it, or do not have the skills needed to take advantage of the digital economy. In today’s world, having access to affordable high-speed internet and having the devices and knowing how to use digital tools (internet adoption) are necessary for full participation in most sectors, from healthcare to education, economic development, agriculture, and beyond.

In 2021, North Carolina became the first state in the nation to create an Office of Digital Equity and Literacy (ODEL), part of the state's Division of Broadband and Digital Equity. In the same year, North Carolina allocated $971 million of American Rescue Plan Act (ARPA) and state funding to address internet access and another $50 million to advance internet affordability and adoption. With this investment, ODEL is 1) prioritizing internet affordability through Affordable Connectivity Program enrollment, 2) creating device access for low-income households, 3) increasing digital literacy training and building, and 4) building capacity for community partners. To achieve the latter two goals, ODEL expects to invest most of its ARPA dollars in digital equity solutions through a Digital Equity Grant Program, which was launched in fall 2022, and will have several rounds of funding through 2023.

While government funds will go a long way towards providing sustained accessibility and at least temporary affordability, significant needs remain regarding adoption. This presents an opportunity to create a robust partnership between government, philanthropy, and nonprofits to help North Carolina become the most digitally inclusive and equitable state in the country.

As state government and the philanthropic community consider how to make responsible investments in digital literacy efforts, it will be important to know what evidence-based digital literacy programs exist, and what investments in innovation and research are needed because evidence isn’t yet available? This project would conduct a literature review to answer those questions.

Anticipated deliverables

  • The deliverable would include: 1) a detailed listing of research/literature that was reviewed, 2) a synthesis of what’s been found to be effective and why (e.g., how is digital literacy measured? What are fundamental digital skills? How does digital upskilling fit in and is it effective?), 3) a synthesis of what’s been found to be ineffective (and why), 4) documentation of topical research that is currently underway and by whom, 5) a synthesis of how other states are measuring digital literacy initiatives, 6) what research still needs to be conducted to better understand “what works” in digital literacy, and 7) a synthesis of best practices for selecting and supporting digital literacy providers.

Planned use of results

Results will be shared with NCDIT, OSP, and philanthropies interested in investing in digital literacy alongside state government. See project summary above for additional information.


The Duke Endowment is providing funding for this project.


OSP, agency partners, and research partners work together to assess what data would advance a project, whether the data is already collected and available and/or whether and how to collect and share it. See project summary above for additional information.

The project is in progress.

We plan to post results and deliverables when the project is complete. In the meantime, we welcome questions about the project.

Project point of contact

Maggie Woods

NC Office of Digital Equity and Literacy


Project Team

NC Department of Information Technology

NC State University

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